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Our Policy

Orders
Once you place an order, our warehouse immediately gets notified, and we start packing
your products and prepare it to get shipped. All orders placed before 2:30 P.M. on weekdays, will get shippied out the same business day. Any orders placed after 2:30 P.M. on Friday, will be shipping on the next business day.

Payment Methods
We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept PayPal, check, money order, wire transfer, and Western Union
Paypal is also accepted as one of our payment methods.

Shipping
We offer many different shipping methods depending on how fast you would like to receive your order. For all U.S Customers, we offer the following shipping methods:

FedEx Ground (1-5 business days)

FedEx 3 Day Air (Guaranteed in 3 business days

FedEx 2nd Day Air (Guaranteed in 2 business days)

USPS First Class Mail (3-5 business days)

USPS Priority Mail (2-3 business days)

Below is a transit map for FedEx Ground.

FedEx Ground Transit Map

You may also check www.fedex.com and www.usps.com for accurate transit times.

 

We do offer overnight shipping via FedEx as well. Please call our customer service for a quote.


International Customers: Please click on International above for more information about shipping and transit times.

 

Privacy
Your Privacy is taking very seriously. At The Tennis Depot, we do not sell or rent any personal information you may give us. Our representatives will always make sure your transaction goes as smooth and fast as possible. We may ask you for additional information to verify your billing address.

When we confirm an order, we will only reveal the last four digits of your credit card number. Our secure shopping cart has a 256-bit secure sockets layer encryption. The Tennis Depot always makes sure that all personal information is used for billing purposes only.

We never give away any e-mail addresses, phone numbers, mailing addresses, names, credit card information, or any other personal information you may have given us. If you have any problems about making a transaction, or would like to speak to a customer service representative, please e-mail us:

info@thetennisdepot.com or call us toll free @ (866)787-4644

Customer Service Hours:
Monday-Friday 8:00A.M.-7:00P.M. Eastern Time
Saturday 9:00A.M.-3:00P.M. Eastern Time

Cancellations & Returns
All orders must be cancelled within 7 days from the time you made the order. All returns must be returned within 30 days from the date of the order. Original invoice is required on all returns. Any opened packages or packages that look like they were used, will not be accepted. It must be in original packing and they must be in brand new condition. Returns may be subject to 10% restocking fee. Customers are responsible for all shipping costs on returns and must obtain & maintain proof of receipt. Customers must notify The Tennis Depot for authorization on any returns before returning any product. To request an authorization please choose from the following methods:
e-mail: info@thetennisdepot.com

phone:(866)787-4644

 

Note: All closeout items are final sale. No returns and/or exchanges.